Status - We are actively hiring for this position! Please submit your resume now.
Job Description: Intake Specialist
Are you a people person who thrives on helping others and building relationships? Kitay Law Offices is seeking a compassionate and motivated Intake Specialist to serve as the first point of contact for prospective clients. In this role, you’ll listen to clients’ concerns, guide them through the intake process, and help connect them with the legal support they need.
The ideal candidate has strong communication skills, a customer-service mindset, and the confidence to guide prospective clients through important decisions. Experience in sales, customer service, admissions, legal intake, or other client-facing roles is highly valued.
What You’ll Do
- Answer calls and respond to inquiries from prospective clients.
- Conduct intake interviews and gather case information.
- Build trust through empathy, professionalism, and active listening.
- Coordinate consultations and follow up with potential clients.
- Help convert qualified leads into clients while delivering a 5-Star Client Experience.
What We’re Looking For
- Excellent communication and relationship-building skills.
- Strong organization and attention to detail.
- Customer service, sales, intake, or legal experience preferred.
- Bilingual Spanish/English skills are a plus.
At Kitay Law Offices, our core values are 5-Star Client Experience, Stronger Together, and Committed to Excellence. If you’re passionate about helping people and want to make a meaningful difference every day, we’d love to hear from you.
Minimum Qualifications
- High school diploma or equivalent.
- Experience in customer service, sales, intake, admissions, or a client-facing role.
- Strong communication, organizational, and relationship-building skills.
- Comfortable speaking with prospective clients and guiding them through important decisions.
- Proficient with Microsoft Office and technology.
- Legal experience and bilingual Spanish/English skills are a plus, but not required.
Preferred Skills & Experience
- Experience in legal intake, law firms, admissions, business development, or consultative sales.
- Experience working with CRM or case management software.
- Associate or bachelor’s degree.
- Bilingual Spanish/English.
Compensation
Kitay Law Offices provides a comprehensive benefits package, including health/dental insurance, 401k, paid time off, etc. Salary is commensurate with experience. We are an equal opportunity employer.
To apply, submit your resume and cover letter. Your cover letter must explain why you believe you embody the firm's values and how you can contribute to our clients' success.
